Digital integration of HPE’s 9 disparate enterprise systems increases customer satisfaction by 54%.

Digital Transformation Strategy

Product Roadmap

Technology Architecture Redesign

Managed Services

The portal integrated with 9 legacy systems across HPE’s global infrastructure
Over the course of 9 years, Stellar has written 2.5 million lines of code
Boosted customer satisfaction scores by 30 points through refined UX unification

Hewlett Packard Enterprise (HPE) is one of the largest IT solutions providers in the world, generating $28 billion in annual revenue and managing software and hardware infrastructure for thousands of firms around the world. HPE wanted to create its own customer services portal, making it easier for retail partners to sell and deploy HPE’s services and to field customer service requests. Creating the platform would require a high degree of design, infrastructure and user experience expertise, which is why HPE selected Stellar to build it.

Situation

As one of the largest IT solutions providers in the world, Hewlett Packard Enterprise (HPE) needed to build a comprehensive licensing portal to integrate nine disparate systems and satisfy hundreds of stakeholders across the global organization. At Stellar, global clients with thick bureaucracy and high stakes on the line don’t scare us. We bridge the technical experience with a bedside manner that keeps the levels of stakeholders comfortable with any digital infrastructure overhaul.

Solution

Stellar built and optimized six designated customer portals that made managing software and services dramatically easier. Starting with a pilot program that gathered real feedback from retail partners, we fine-tuned the experience to fit customers’ real-world needs. The result is now a single, intuitive hub where users can buy products, manage licenses, download software, stay updated, and submit support requests—all without friction.

Impact

By simplifying the front-end experience and streamlining back-end systems, we helped HPE reduce support calls, save time, and deliver a faster, more connected customer experience. All of this equated to a 54% increase in customer satisfaction.