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Designing a Global Intranet

Bill & Melinda Gates Foundation

When Stellar engaged with the Bill and Melinda Gates Foundation (BMGF) there was much to do - hundreds of web pages to review, dozens of stakeholders from ten different internal teams to interview, and only eight weeks to define a strategy, design a solution and deploy a completely new vision for the Foundation’s HR digital ecosystem. We love a good challenge, so we rolled up our sleeves and got to work.

1.5k

Employees

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The first step in the process involved a deep dive and analysis of the current HR ecosystem, which encompassed ten separate team websites, each with its own unique flavor.

We facilitated a two-day client workshop on-campus at the Gates Foundation in Seattle, WA, to interview stakeholders and define business and user requirements. Finally, we worked closely with the Foundation’s IT team to get a detailed understanding of their overall technology platform and solution. In particular, we focused our efforts on creating a granular understanding of the unique flavor of the Foundation’s SharePoint implementation. We rapidly assimilated this information and defined an over-arching UX strategy with the objectives of simplifying access to, and the sharing of, content and resources between stakeholders. We created a simple click-thru demo that was used as proof of concept for the Foundation’s executive team. After a short round of usability testing, our development team went into production and the new intranet was launched 6 weeks later.

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We facilitated a two-day client workshop on-campus at the Gates Foundation in Seattle, WA, to interview stakeholders and define business and user requirements. Finally, we worked closely with the Foundation’s IT team to get a detailed understanding of their overall technology platform and solution. In particular, we focused our efforts on creating a granular understanding of the unique flavor of the Foundation’s SharePoint implementation. We rapidly assimilated this information and defined an over-arching UX strategy with the objectives of simplifying access to, and the sharing of, content and resources between stakeholders. We created a simple click-thru demo that was used as proof of concept for the Foundation’s executive team. After a short round of usability testing, our development team went into production and the new intranet was launched 6 weeks later.

We were able to radically simplify the overall HR ecosystem. This included eliminating several unnecessary pages and removing over a hundred dead links. We defined and deployed a revised structure and content organization that delivered the most relevant information for each target audience—Employees, Manager and HR Staff—in the context of a lifecycle model that ensured that users could quickly find what they were looking for. We received extremely positive feedback from across the organization. Everyone, from the Foundation’s Chief Human Resources Officer to newly hired employees, found the new solution to be a vast improvement.

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